The InvestorFuse Support Team is literally the best of the best. We have a team of six people who have collectively been working for InvestorFuse for 18 years! We couldn't ask for a better Support Team and we know you will feel the same.
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Having a dedicated support team means we're able to repond to you consistently and quickly. They prove themselves every day with the positive responses they receive from our customers!
97% of our conversations rates in 2023 are positive
Our time to resolve issues averages about 1-2 hours - that may even include a quick new integration request or other complex requests. We are super serious about our level of support!
These types of wonderful comments are common from our customers and we love to see them!
Mike is our Customer Success extraordinaire and pretty much everyone loves him. Mike has been with InvestorFuse for 5+ years, he started in an entry level position doing some boring busy work and has quickly moved his way to the top!
He is in charge of new customer Onboarding, coordinating with the Integrations Team and setting up some technical items himself. He will also conduct your training for yourself and your team and you’ll hear from him periodically just to touch base with you.
In addition to all of that Mike helps write knowledge base articles and he is a wiz at creating new how-to videos and is an all around rock star on our team.
During the set up phase you’ll be working with Marlon who has worked for us for 7+ years in Integrations. Marlon knows everything there is to know about how to connect your lead gen tools to IF3 and he is super to work with during the process.
Marlon is also in charge of connecting contracts to InvestorFuse when you are ready for that and he updates our website!
Trevine is one of our newer team members but even though he's the newest he has been with us for almost two years! He is on the front lines on our Customer Support Team answering chats for IF3 customers.
Trevine is also in charge of updating our Customer Knowledge Base articles as things change inside our product.
Pat has been with InvestorFuse for almost eight years now. Pat is great because he is not only super fast in his responses but thorough and thoughtful.
Pat single handedly supports our OG Podio product, he is on our Integrations Team for customer setup and troubleshooting and he connects new customer contracts to IF3 workspaces.
Pat is also our frontline for our product development QA process and is the one responsible for trying to break new features before you see them so they're fixed by the time they get to you!
AJ help out Operations on our billing team, he’s the guy you’ll talk to with any billing issues or questions and/or if you decide to cancel your subscription he will make sure you have everything you need from us before we pull the plug.
AJ is also on our Support Team as needed when Trevin gets overloaded.
He also helps out in marketing and will answer questions sometimes on social media and in our Teachable software where we have our Masterclasses.
